Job Description

Position Summary:

The AMS Service Associate (Data Center) is responsible for the administrative execution, financial closeout, and documentation tracking of field service activities across all G&W Electric customer data center accounts. Working in close partnership with the AMS Field Service Coordinators (Data Center), this role acts as the primary "post-trip" operator, ensuring that once a job is scheduled or dispatched, all system logs, third-party vendor tracking, invoicing inputs, quality follow-ups, and portal requirements are systematically completed and closed out.

Responsibilities:

• Monitor and document active, real-time site check-ins and check-outs of third-party technicians to keep dispatch logs and job timers up to date.
• Regularly review customer Quality portals for issues identified by customer Quality teams during on-site activities. Track each issue to resolution and update the applicable business portal with timely status comments, actions taken, ownership, and resolution details.
• Actively track and pursue the completion of field service tasks, enforcing the collection of required field service reports, site signoffs, and closeout documentation from third-party providers.
• Maintain compliance within customer portals by completing required administrative closeout activities, including uploading final service documentation and closing completed dispatch cases.
• Partner with the appropriate internal Field Service Coordinator when utilizing G&W Electric Field Service Technicians or company-owned equipment for Data Center service activities.
• Track and follow up on actions assigned to Quality, Engineering, Production, or other internal teams, ensuring status, actions, and final resolution are accurately documented in Salesforce.
• Maintain accurate and complete service case files and operational status updates within Salesforce.
• Assist the AMS Services Manager by providing weekly and monthly data reports on outstanding invoices and open cases.
• Manage the administration of return materials (RMAs) and the shipment tracking of equipment or parts required for data center customers.
• Act as the central point of contact for third-party service provider billing departments to resolve invoice discrepancies, missing documentation, or labor hour validation issues.
• Identify and document Zero Hour Failures (ZHFs) from incoming third-party field reports, ensuring they are immediately logged in Salesforce, reported to the appropriate teams, and flagged to the AMS Field Service Coordinator (Data Center) for urgent technical escalation.
• Coordinate directly with logistics and track high-priority parts shipments, ensuring on-site technicians have complete visibility of component arrival windows.
• Work with AMS Field Service Coordinators (Data Center) to generate and process final customer invoices for billable services.
• Work with the Manager, AMS Services, to review and disposition invoices from third-party services.

What we offer you:

Pay Range is typically between $25 to $30 per hour.

Please note the pay information shown above is a general guideline. Pay is based upon candidate skills, experience, and qualifications.

G&W Electric offers a comprehensive benefits package that includes:

• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Life Insurance
• Health club membership program and reimbursement
• Employee Assistance Program
• Tuition Reimbursement
• 401 (k)
• Annual Profit Sharing
• Vacation
• Air-conditioned/heated state-of-the-art manufacturing facility

About G&W Electric

Innovating since 1905, G&W Electric has grown into a global leader in engineered electrical power grid solutions. Working with us means joining a worldwide team of passionate manufacturing professionals striving to continually improve the technologies the world depends on to deliver safe, reliable electricity. Our culture is focused on employee success, so we foster an entrepreneurial environment that encourages everyone to thrive.

Learn more about our company by watching this video:

G&W Electric enjoys a long reputation for product quality, innovation and world-class customer service to the power industry. We have established this reputation by believing that our greatest asset is our employees. We owe our success to the initiative and talents of highly skilled individuals within our team-based organization. Our goal is to set the standard for customer satisfaction by ensuring a superior level of service, performance and innovation. As a global organization and industry leader, we are committed to cultivating an engaging work environment that embraces our core values and develops our talent. Our continuous focus on growth and innovation means that you become part of a company that provides challenging opportunities, rewards excellence and combines your individual expertise to achieve a higher level of shared success. As part of our organization, you also help power the world!

G&W Electric is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. G&W Electric participates in the E-Verify process for all new hires.

*G&W Electric participates in the E-Verify process for all new hires.

VEVRAA Federal Contractor

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