Job Description

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our web site at . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

Duties Include, But Are Not Limited To

• Handling basic office tasks such as answering emails and phone calls related to training programs and classes.
• Process training documents accurately and in a timely manner making sure forms are complete and requirements are met.
• Accurately update and maintain tracking spreadsheets with relevant data.
• Follow-up, escalate and report accurately on training data.
• Monthly calls to technicians and their managers for updates/feedback on tech’s progress/performance in training programs.
• Update technician and class training files to keep current and easily accessible.
• Prepare training documents and classroom materials for scheduled classes and to register techs.
• Maintains class calendar by setting up class invites and scheduling meetings accordingly.
• Setup class lunches, setup and refresh classrooms, and greet technicians and managers.
• Monitor stock supplies and report when there are shortages.
• Sort and distribute incoming mail.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Associates degree or equivalent is preferred.
• Minimum of 2 years’ experience in customer service, administrative support, and/or coordinating roles.
• HVAC knowledge/experience preferred.
• Ability to learn and understand technical terminology.
• Must be able to work in a fast-paced goal-oriented environment.
• Computer skills and extensive knowledge of MS Office Suite, particularly with Excel spreadsheets.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Superior problem-solving skills.
• Able to handle multiple tasks, stay organized, and focused on details.
• Enjoys working independently and with a team.
• Must be passionate about supporting another’s success.

Compensation : This is a salaried nonexempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $35,000 $45,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special.

Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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